Manage revenue assurance and customer service through one customer information system.
Applications, contracts, readings, billing and collections become a connected workflow. Teams can see the current status of each transaction without tracing paperwork across departments.
UMARP’s customer information system connects customer service with revenue assurance. Utility revenue depends on an entire chain of activities, not just the invoice.
Applications, contracts, meter readings, billing calculations and collections must all be accurate and timely. A break anywhere in the chain can lead to revenue leakage, customer disputes or audit findings.
Meter-to-cash insightAn invoice is the result of a much wider process. Every measurement, calculation and payment behind it needs to be accurate, traceable and auditable.
Connect applications, contracts, security deposits, account transfers and termination with installation workflows and certified contractors. For natural gas, contractor certification and internal installation design approval are part of the connection process.
Reading schedules, routes, reading validation and charge calculations form one workflow. Apply tariff changes using the correct effective dates without disrupting billing cycles.
Produce e-Fatura and e-Arşiv documents in UBL-TR format in line with Turkish Revenue Administration technical specifications. Manage large consumers, eligible customers and special tariff groups within the same system.
Connect online payments, bank services, direct debit, installments and arrears management to identify payment issues early. Link disconnection and reconnection activity directly to field operations.
Consolidate requests, complaints and notifications from the call center, customer portal, mobile app and e-Government services into one customer record, regardless of the contact channel.
MERNIS identity verification, e-Government services and MAKS address integration validate customer data before it enters the system, preventing identity and address inconsistencies.
CIS uses readings validated by MDM, passes collections to ERP accounting and sends disconnection or reconnection orders to field teams. Shared data reduces duplication and reconciliation effort.
Reading errors, late collections and disconnected connection workflows affect revenue quality. CIS connects internal installations, certified contractors and EPDK reporting.
Explore natural gas → Water and WastewaterAccurate charges, dispute handling and audit-ready records share one customer history. All customer interactions are traceable.
Explore water and wastewater → ElectricityManage eligible customers, multiple tariff groups and outage-related compensation within one customer record, with clear visibility into high-volume billing runs.
Explore electricity →We can assess customer account management, reading and billing quality, collections, service channels and integration needs to define the right CIS scope.