Data Ownership
Keep institutional knowledge under your control
Open data models and traceable integrations reduce dependence on a single vendor for critical public-sector records.
Sector / Water and Wastewater
Manage a vital public service, not just a network
Budgets, procurement, tariffs, investments, field services and audits are closely connected. UMARP brings them into a coherent operating model for water and wastewater utilities.
Reducing water losses, applying tariff decisions, accounting for public spending and briefing public leaders all depend on consistent operational data.
District metered areas and water lossesConnect measurements, pressure, consumption, fieldwork and investment
Public accountabilityTrace decisions, procurement, stock, work orders and payments together
Shared Operational Data
Reliable information should not depend on knowing whom to ask
Missing data is only part of the challenge. Teams also need to know which records are authoritative. UMARP connects fieldwork, GIS, customers, meters, finance, procurement, projects and audits through consistent records.
Your organization should be able to identify the correct record, link spending to work, trace tariff approvals and verify investment results without relying on individual staff members’ recollections.
FieldworkWork orders, crews, locations and photos
GISPipelines, valves, DMAs and topology
CustomersContracts, meters, consumption and disputes
FinanceBudgets, stock, progress payments and payments
AuditApprovals, evidence, reports and actions
One shared operational pictureOpen standards, data ownership and sustainable architecture
Technology Independence and Adaptability
Technology choices shape years of public service delivery
Open Architecture
Connect existing systems
GIS, SCADA, CIS, ERP, meter and field systems contribute to connected workflows rather than remaining isolated.
Rule Management
Put approved tariff decisions into effect
Apply tariff, social support, tier and exception rules with defined permissions, approvals and effective dates.
Institutional Knowledge
Keep information in shared records
Identify the origin of decisions, records, approvals and evidence in the system instead of relying on personal files or memory.
Long-Term Sustainability
Understand costs over five to ten years
Technology decisions affect maintenance, integration, data migration and continuity as well as initial implementation.
Access and Traceability
Control and document changes
For every rule change, identify the approver, effective date and calculation method used.
District Metered Areas and Water Losses
Focus the investigation where the evidence points
Non-revenue water reflects more than physical leaks. Measurement quality, pressure management, customer records, billing, investment priorities and resource allocation all play a part.
Designed for real operating conditions. Bursts, pressure drops, firefighting demand or risks to critical facilities may require temporary supplies or valve changes. UMARP records which DMAs operated under temporary configurations and when.
Narrow the area before searching for the lossMeasurements and field evidence turn citywide uncertainty into targeted DMA investigations.
01Network overviewBring reports, consumption, pressure and customer data into one view.
02Measurement balanceCompare DMA inflows, consumption records and billed volumes.
03Target areaFocus on the DMA or sub-area showing the discrepancy.
04Field work orderDispatch acoustic surveys, valve inspections, meter replacements or burst repairs.
Account for temporary configurationsFlag periods involving bypasses, temporary supplies or valve changes so analysis reflects actual operating conditions.
Measurements, Pressure and Field Response
Connect water loss analysis with repairs and investment
DMA boundaries need field verification. Combine valve positions, measurement points, pressure, meter condition and fault histories to turn discrepancies into focused action.
MeasurementDMA measurements, meter readings and consumption
DiscrepancyPressure, consumption, customer and topology differences
FieldworkAcoustic surveys, valve inspections and burst repairs
CorrectionRepairs, meter replacements and billing corrections
InvestmentPipeline renewal, pressure management and investment priorities
Flow and Measurement Data
Find patterns in the readings
Assess DMA consumption, pressure, customer profiles and historical patterns together.
Pressure Management
Use pressure to assess service and loss risks
Link pressure, critical elevations and complaints to field planning.
Burst Management
Record repair costs and estimated water loss
Keep the report, location, crew, materials, repair time and estimated lost volume together.
Meter Condition
Identify losses hidden by poor measurement
Track meter age, diameter, reading anomalies, replacement reasons and billing impacts.
Unauthorized Consumption
Turn suspected issues into targeted inspections
Use consumption changes, account status, previous reports and geographic patterns to direct work orders.
Renewal Priorities
Use loss indicators to guide investment
Prioritize investments using recurring bursts, high losses, pipe materials and critical service areas.
Management Dashboard
Key indicators for water utility managers
LossesNon-revenue water rateWater loss trends based on DMA measurements, billing and completed fieldwork.
DMADistrict water balanceConsistency across inflows, consumption, pressure and topology.
MeterReading and data completenessMissing readings, reading anomalies, meter age and billing exceptions.
FieldworkBurst response timeReport intake, dispatch, arrival, repair, closeout and service restoration.
AssetHigh-risk pipelines and pumpsAge, failure frequency, materials, pressure, critical service areas and maintenance history.
BudgetDepartmental budgetsTrack spending by department, project, service area, crew, material and contractor.
InvestmentInvestment deliveryTransmission mains, reservoirs, network renewal, quantities, acceptance and progress payments.
AuditVerified completion ratePhotos, locations, inspection reports, stock issues, progress payments and payment records.
Tariffs, Social Support and Revenue
Balance affordability with sustainable service delivery
Consumption tiers, residential and commercial categories, social support, rural areas, housing developments and high-volume users affect both customers and the utility’s finances.
UMARP supports scenario modeling and financial impact assessment before tariff decisions are made.
Scenario Analysis
What would this tariff change mean?
Revenue impact
Social support costs
Impacts by tier and customer group
Distribution by neighborhood
Traditional Approach
- Tariff impacts are assessed using limited examples.
- The effects of support policies and tariff tiers become clear late.
- Approved decisions create additional implementation checks.
UMARP in practice
- Model scenarios using actual customer and consumption data.
- Preserve rules, approvals, effective dates and calculation histories.
- Monitor billing and collection outcomes throughout the period.
Public Procurement and Financial Oversight
Link every payment to verified delivery
Trace public spending from the original decision to the materials or services received, the work completed and the evidence supporting payment.
01Decision and Specification
Connect the request, budget, technical specification and contract conditions.
02Delivery and Inventory
Track material acceptance, warehouse movements, lot or serial numbers and usage locations.
03Field Evidence
Use work orders, locations, quantities, photos and asset records to support progress payments.
04Payment and Audit
Trace payment claims, budget variances, payments and audit records to their source.
Technical Specifications
Verify compliance on site
Link materials and services to contract requirements, delivery records and evidence of use.
Inventory and Procurement
Know where materials were used
Assign pipes, valves, meters and pumping equipment to work orders, assets, spending departments and project budgets.
Progress Payments
Require field evidence for payment
Verify quantities, photos, locations, acceptance and inspection records before payment.
Budget
See variances while work is underway
Track planned and actual costs by department, project, service area and work order.
Collection
Understand the cash impact of social support
Monitor charges, disputes, delays, installments, support and discounts throughout the period.
Audit
Trace every figure to its source
Link every expense and revenue entry to a work order, customer, asset, acceptance record or payment document.
Public Audit and Accountability
Create audit evidence as work happens
UMARP connects work orders, materials, progress payments, charges, collections and GIS records so supporting evidence is captured during transactions. Audit preparation no longer depends on reconstructing disconnected paperwork.
01Decisions and approvalsRequests, budgets, tenders, contracts and authorization
02Field evidenceLocations, photos, quantities, crews and acceptance
03Financial impactStock, progress payments, payments, charges and collections
04Audit filePublic service records with identifiable sources
Findings
Turn findings into accountable actions
Track findings with an owner, deadline, evidence, closeout status and impact.
Internal Audit
Maintain oversight throughout the year
Review approvals, transactions and evidence without waiting for year-end.
Inspection and Review
Know what happened, who acted and why
Answer through consistent records and traceable workflows.
Charges
Preserve rules and calculations
Track tariff tiers, exceptions, social support and billing adjustments.
Contractors
Make performance visible
Measure timeliness, quality, repeat work and incomplete deliveries.
Institutional Knowledge
Retain knowledge beyond individual staff
Keep each decision linked to its supporting records.
Executive Briefings and Strategic Oversight
Brief leaders with current, verified information
Before a press briefing or district visit, public leaders need a reliable view of local faults, investment progress, collections, complaints and ongoing work.
UMARP helps strategy and performance teams spend less time collecting data and more time interpreting it. Briefings, district summaries and risk alerts use current records.
District Overview14 open jobs3 critical bursts
Water Losses31.4%High discrepancy in DMA-07
Investment68%Pipeline renewal in progress
Collection91%Social support impact monitored
Platform Approach
One view of public water services
Customer systems, GIS, SCADA, field applications, procurement, warehouses, finance and reporting often hold disconnected records. UMARP brings them together for management oversight.
Shared data platformConnect meter-to-cash processes, DMA investigations, progress payments, work orders and public audit records.
Open integrationSCADA, GIS, CIS, MDM, ERP, field and call center systems share connected workflows.
Public audit readinessTrace approvals, transactions, evidence, financial impacts and reported values through the same records.
DMA and smart metering readinessPressure, flow, smart meter, sensor and water loss data extend the existing architecture.
UMARP connects water loss management, public budgets, tariffs, field services and audit records in one water and wastewater management platform.
Priority 01Water lossesLink DMA measurements, pressure, meter records and field actions through to resolution.
Priority 02RevenueMonitor charges, collections, disputes, social support and tariff impacts together.
Priority 03Public budgetsConnect procurement, stock, work orders, progress payments and payments with supporting evidence.
Priority 04Assets and investmentPrioritize pipelines, pumps, reservoirs and meters by risk, faults and service impact.
Priority 05AuditPublic audits, internal reviews and management reports draw on records captured during daily work.
Traceability
From a DMA discrepancy to an audit-ready record
MeasurementDiscrepancyFieldworkRepairChargesProgress PaymentsAudit
OutcomesVisibility into water losses, targeted fieldwork, investment priorities and revenue performance.
Audit trailConnected work orders, stock, field evidence, progress payments, payments, charges and collections.
Management valueSee how technical actions affect budgets, services, customers and accountability.
Next Step
Let’s map your water and wastewater operations
We can review how DMAs, losses, meters, fieldwork, assets, budgets, tariffs, collections and audits work together.
- Review DMAs, water losses, pressure and field response
- Assess tariffs, social support, billing, collections and revenue visibility
- Plan procurement, stock, progress payments, budgets and audit traceability