Utility Management And Resource Planning

The digital backbone of utility operations

UMARP connects fragmented systems and data across water, natural gas and electricity utilities. From customer service and meter reading to fieldwork and finance, teams work with consistent, validated information to reduce revenue leakage and manage operations with confidence.

Explore the platform How does it work? ↓
  • Single Source of Truth customers · assets · maps · finance
  • Built-in GIS reduces separate licenses and integration overhead
  • Revenue assurance and field control losses · billing · investment · audit
Illustration of connected utility infrastructure and data flows
Smart MeterIoT network
Real-timedata flow
GIS · Topologyspatial intelligence
servicecontinuity
3Utility sectors
water · gas · electricity
12End-to-end
workflows
1Shared data platform
one source of truth
ZeroSingle-vendor
lock-in
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Isometric cubes illustrating the transition from fragmented systems to an integrated structure
The Management Challenge

Disconnected data and
limited visibility

Accounting, field teams and customer service often work in different systems with different versions of the same information. These gaps delay decisions and make it harder to understand what is happening on the network.

Fragmented architecture

Rigid, monolithic systems make regulatory and operational changes difficult to introduce without affecting the wider platform.

Middleware complexity

Each integration adds another layer to manage. Over time, maintaining connections can take resources away from running the utility.

The cost trap

Licenses, consulting, vendor dependencies and version compatibility add to the total cost of ownership over time.

An isometric illustration of data lines connecting to a single hub — the Single Source principle
The Core Principle

A single source of truth for data

A single source of truth gives teams consistent, up-to-date information without maintaining competing copies. It provides a reliable foundation for decisions across the many systems and data types used in utility operations.

  • Reduces data fragmentation across the organization
  • Gives teams a trusted answer when records disagree
  • Strengthens process alignment across departments
  • Preserves institutional knowledge beyond individuals and isolated systems
Technology Architecture

Modern, modular, scalable

Distributed services, high availability and a modular design support long-term reliability. Each layer uses technology suited to its purpose, making it easier to introduce new capabilities in controlled stages.

A core protected within a geometric cage — a metaphor for distributed architecture
⧈

Microservices architecture

Develop, test and scale loosely coupled services independently, containing failures within defined service boundaries.

⤢

Kubernetes orchestration

Autoscaling, service discovery, self-healing and uninterrupted rolling deployments.

◧

Purpose-built data stores

Use PostgreSQL for transactional integrity, MongoDB for flexible document storage and Redis for fast in-memory access.

⇄

Event-driven flow

Apache Kafka and REST-based services support high-volume data exchange across connected workflows.

KubernetesApache KafkaModern .NET platform ReactPostgreSQLMongoDB RedisAPI GatewayMicro-frontend Zero TrustCI/CDObservability Explore the architecture
Connected Platform Components

Specialist capabilities,
designed to work together

Each component supports a specific business function and shares its data with related workflows. Connect fieldwork to collections and measurements to investment decisions.

CIS

Customer Information & Experience

Connect applications, contracts, readings, billing and collections through the meter-to-cash cycle, with every interaction retained in one customer history.

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EAM

Asset & Network Management

Manage asset life cycles and costs with a digital twin. Understand how a valve failure could affect pipelines, customers and critical facilities.

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GIS

Spatial Intelligence (GIS)

GIS is built into the platform. Assets, customers, work orders and investment plans use a shared geographic reference and network model.

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FOM/SOM

Field Operations & Mobility

Work offline, assign jobs intelligently and verify completion with photos, signatures, locations and timestamps.

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MDM

Meter & Data Management

Validate raw readings for billing and analysis. Use district metered areas and network zones to focus loss investigations where the evidence points.

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ERP/BI

Finance & Decision Support

Connect operational activity to financial records. Monitor budgets, verified progress payments and performance indicators using consistent data.

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End-to-End Process Map

Trace every transaction from start to finish

Connect applications to contracts, meter readings to billing, fault reports to repairs and material use to accounting. Every step retains its link to the wider workflow.

  1. 01
    CIS

    Applications & Connections

    Bring applications, contracts and service installations into one customer workflow.

  2. 02
    MDM

    Measurement & Validation

    Collect, validate and complete readings before they are used in business processes.

  3. 03
    CIS · ERP

    Billing & Collection

    Manage charges, exceptions and payment channels with a clear transaction history.

  4. 04
    FOM/SOM

    Fieldwork & Work Orders

    Assign work, capture records offline and verify completion with location and time-stamped evidence.

  5. 05
    EAM · GIS

    Assets & Topology

    Manage maintenance, faults and asset life cycles in the context of network locations and connections.

  6. 06
    ERP/BI

    Financial Records & KPIs

    Use budget, progress payment and KPI dashboards to support informed decisions.

Security · Performance · Continuity · Integration

Built for reliable,
accountable operations

Identity, access controls and logging are part of the platform design, supporting the resilience and accountability required by critical infrastructure.

🔒 Cybersecurity

IAM / RBAC, segregation of duties, compliance with Türkiye’s Personal Data Protection Law (KVKK) and a zero-trust approach. Every access is verified and logged.

⚡ Performance

Horizontal scaling supports high transaction volumes during peak billing, collection and application periods.

♻ Continuity

High availability, load balancing and centralized observability support early diagnosis and rapid response.

🔗 Integration

Connect e-Government, bank collection services, EPDK reporting, electronic document management, SCADA and smart meter networks through open standards.

An isometric chip illustration representing high-volume data processing capacity
Sector Applications

One platform, two operating realities

A layered illustration for public water utilities: a water drop, audit and assurance

Public Water & Wastewater Utilities

Connect network operations, public spending, tariff decisions and audit evidence to support accountable service delivery.

  • Targeted water loss investigations using DMAs
  • Scenario and impact analysis for tariffs and social policy
  • Automatically generated audit trails for the Turkish Court of Accounts and internal audits
  • Traceability across procurement, progress payments and accounting
A pump shown half realistically and half as a technical drawing — a digital twin metaphor

Electricity & Natural Gas Distribution

Manage EPDK compliance, service quality, investment obligations and financial performance using connected records.

  • Continuous oversight of tariff-period requirements
  • Clear oversight of the OPEX/CAPEX balance
  • Outage and maintenance metrics drawn from actual event records
  • Verified records for safety-critical gas response
Why UMARP

Freedom from lock-in

Separate licenses, databases and integration projects can make it difficult to move between suppliers. UMARP uses open standards to preserve control over organizational data and technology choices.

Traditional / global stacks

  • Rigid architecture can make changes affect the wider system
  • Separate licenses and extensive integration requirements
  • Middleware complexity
  • Single-vendor lock-in and high exit costs
  • Specialist EAM capabilities with separate CIS and billing connections

SAP, Oracle, Infor, Maximo, Cityworks…

UMARP approach

  • Modular services with controlled, incremental updates
  • Open standards and organizational ownership of data
  • Shared data and coordinated workflows
  • Technology choice and predictable ownership costs
  • CIS + EAM + GIS + FOM + MDM + ERP on one platform
Explore the approach for public and private utilities
Integrated Utility Management

Connected data. Traceable work.
Confident decisions.

UMARP helps teams build a more consistent way of working. Reliable records, traceable workflows and evidence-based decisions support daily operations across the organization.