Office and field teams share the same records, current information and audit trail.
Every work order involves people, locations, materials, risks, time and cost. UMARP FOM keeps these connected throughout the job, from assignment to verified completion.
Fieldwork must continue in basements, rural areas and tunnels where connectivity is unreliable. FOM lets teams keep accurate records even when they are offline.
Dispatch considers location, skills, availability, priority and asset context. Send the right team in the right sequence to reduce unnecessary travel, waiting and repeat visits.
Fieldwork insightA job is closed when its completion is supported by photos, signatures, location, quantities and timestamps—not simply marked as done.
Manage faults, maintenance, disconnections, reconnections, meter service and construction through a common work order model. Assignment, acceptance, start time, field activity, materials and completion are timestamped.
Consider location, expertise, shifts, priority, equipment and resource availability together. Prioritize emergencies while maintaining the efficiency of planned work.
Give crews access to asset information, customer context, locations and history. Offline-first operation allows work to continue during connection loss, with records synchronized securely afterward.
Retain photos or video, digital signatures, GPS locations, measured quantities and closeout forms. Quality checks and audits use this evidence to verify completion.
Link materials, equipment, vehicles, labor and contractor quantities to field records. The same activity updates stock, cost centers, progress payments and asset histories.
Track work order waiting times, crew performance, first-time resolution, emergency response times and regional demand. Service quality reports reflect actual field activity.
FOM carries out CIS disconnection orders, EAM maintenance plans and MDM investigations using GIS location and topology. The same mobile workflow returns verified results to each connected process.
Gas leak response, pipeline isolation, pressure testing and service connections demand precise execution. FOM supports these workflows with locations, isolation plans and timestamped evidence.
Explore natural gas → Water and WastewaterWater repairs require fast action and reliable records. Crews capture information as they respond, reducing paperwork completed after the event.
Explore water and wastewater → ElectricityField responses update team performance and continuity indicators in real time. Monitor regional demand alongside response times.
Explore electricity →We can assess work order processes, mobile records, offline needs, dispatch rules, completion evidence and GIS/EAM/CIS/ERP connections.