Run a safety-critical network within a regulated revenue framework
UMARP connects revenue assurance, field safety, investment performance, service quality and EPDK compliance across natural gas distribution.
Gas distribution links licensing, tariffs, safety, customer service and investment obligations. Meter readings, billing, leak response, valve isolation, construction progress and SKB reconciliation all have financial and regulatory consequences.
Revenue assuranceConnect reading, billing, collections, losses and SKB reporting
Safety evidenceCapture leak response, valve operations, pressure tests and crew closeout records in the field
The Operating Challenge
See the financial and regulatory impact of operational events
A field record should connect directly to finance, tariffs and audit evidence.
Gas distributors operate within a regulated revenue framework while managing real-world field costs. Efficiency, loss reduction, safety and service quality are therefore central to operating performance.
UMARP connects each operational event across the business. A service connection, leak report, regulator fault, meter replacement or construction job links to the customer, asset, location, work order, materials, payments, costs and compliance records involved.
Management insightLate detection of risk puts revenue, safety, service quality and license compliance under pressure at the same time.
Gas Distribution Priorities
Six management priorities, one connected operating model
01Revenue Assurance
Performance within the regulated revenue framework
Regulated revenue makes reading quality, accurate billing, effective collections, loss detection and correct tariff application essential to financial performance.
02Operational Risk
Safety-critical fieldwork
Leak response, pipeline isolation, pressure testing, service connections and periodic inspections require precise execution and reliable evidence.
03Regulatory Obligations
EPDK performance requirements
Investment delivery, loss targets, connection times, response times and service quality indicators affect both revenue and license compliance.
04OPEX Control
Know the cost of fieldwork
Track crew, vehicle, routing, material, repeat-visit and unplanned-response costs at work order level to identify budget variances before period end.
05CAPEX Performance
Base investment decisions on asset evidence
Assess pipelines, valves, connections and regulator stations by age, fault history, location, materials and service impact.
06Customer Service
Every interaction shapes the customer experience
Connection applications, meter installation, billing disputes, arrears, disconnections, reconnections and emergency reports all contribute to one customer relationship.
Management Dashboard
Key indicators for gas distribution managers
RevenueMeter reading accuracyReading validation, exception rates, repeat readings and corrections before billing.
CollectionCash-flow riskOverdue balances, collection speed, disconnection and reconnection impacts, and collection forecasts.
LossesConcentrations of suspected lossesLoss and unauthorized-use risks by region, meter type, customer group and consumption anomaly.
FieldworkResponse timeSLAs, routing and crew performance for leaks, faults, connections and maintenance.
AssetHigh-risk network assetsAsset groups with elevated risks from age, fault history, material type and network criticality.
FinanceOPEX / kmOperating costs and repeat-work impacts by pipeline, region, crew and job type.
InvestmentCAPEX deliveryPlanned versus completed investments, measured quantities, progress payments, site evidence and budget variance.
ComplianceCorrective action completionAudit findings, owners, deadlines, evidence and completion status in one management view.
Revenue and Tariff Management
Identify revenue leakage at its source
UMARP manages the full revenue cycle, from reading quality and charge accuracy to collections and cash-flow planning.
Gas distribution revenue depends on distribution charges, gas-cost pass-through, tariff rules and collection performance working together. A reading error can lead to incorrect billing, a dispute, a late payment and cash-flow pressure.
ASources of Revenue Leakage
Monitor the whole chain
Track missed readings, weak validation, unauthorized use, incorrect tariff dates, late collections and misclassified customers together.
BIn-Period Forecasting
Prepare for tariffs throughout the year
Use daily operational records to forecast OPEX, CAPEX, service quality, losses and investment delivery throughout the period.
Tariff Period
Continuous oversight across the tariff period
Traditional Approach
After period end, data is gathered separately from customer, field, GIS and finance systems.
Variances emerge during reporting, often too late for corrective action.
Tariff preparation becomes a separate, intensive data collection exercise.
OPEX, CAPEX, service quality and loss indicators require manual reconciliation.
Tracing figures used in EPDK reconciliation back to their source takes time.
The result: late visibility, weak supporting evidence and additional reporting effort.
UMARP in practice
Monitor SKB inputs, OPEX, CAPEX, service quality, reading accuracy and field productivity throughout the period.
Tariff inputs accumulate from daily operations instead of being reconstructed at period end.
Use a shared dataset for annual and five-year tariff preparation scenarios.
Trace financial figures to work orders, assets, meters, progress payments or accounting records.
Bring source-linked data and documented assumptions to reconciliation and review.
The result: early warnings, current forecasts and audit-ready tariff records.
UMARP supports compliance as work happens. Each work order, material movement, fault report and financial entry contributes to the evidence behind regulatory and tariff reporting.
Unauthorized Consumption and Metering Quality
Connect investigation, evidence and billing
Assess consumption anomalies, meter types, reading histories, regional patterns, customer behavior, previous reports and inspection results together. UMARP narrows discrepancies by area and customer, then turns suspicious records into targeted work orders.
AnomalyConsumption changes, meter type and reading history
InspectionRisk score, route, crew and inspection order
EvidenceInspection report, photos, location and seal details
ChargesCorrections, additional charges and dispute records
CollectionCash impact, follow-up and closeout report
01Anomaly Detection
Understand consumption in context
Analyze region, customer group, meter type, seasonality, past consumption and neighboring-area patterns together.
02Targeted Inspections
Prioritize high-risk records
Send high-risk customers and measurement points to field teams as priority inspections instead of relying on general checklists.
03Verified Closeout
Keep the report and evidence together
Close inspections with photos, location, the inspection report, meter condition, seal details and crew signatures.
04Billing Impact
Link findings to the revenue cycle
Confirmed unauthorized use or measurement errors feed corrections, additional charges, disputes and collections from the same incident record.
05Regional Patterns
See risk on the map
Group suspected losses and metering-quality issues by neighborhood, pipeline, station or reading route.
06Preventive Action
Address recurring causes
Turn findings into meter replacements, revised reading plans, inspection schedules and customer follow-up.
Safety and Field Operations
Verify the work, not just its status
01Gas Leaks
Track emergency reports through to resolution
Keep report time, priority, dispatch, route, arrival, valve isolation, pressure checks and closeout in one incident record.
02Network Impact
Assess the impact before isolating a valve
Use GIS topology to identify affected pipelines, customers, critical facilities and alternative intervention points.
03Offline Fieldwork
Keep records when coverage is poor
Crews complete records offline. Photos, signatures, test results and locations synchronize when connectivity returns.
04Capability
Assign each job to a qualified team
Dispatch uses region, route, capacity, expertise, certification and risk priority.
05Materials
Connect material use to stock and costs
Field consumption updates stock balances, asset records and cost centers, supporting progress payments and budget checks.
06Closeout
Capture evidence as work happens
Photos, video, digital signatures, pressure-test results, timestamps and locations support verified completion.
Asset Management and Capital Investment
Prioritize CAPEX using the network’s risk profile
A digital twin keeps network connectivity, asset relationships and risk information current.
Every pipeline, regulator station, connection, valve, pressure point and meter is a capital asset with a service life, maintenance history, failure profile and location-specific criticality.
UMARP links maintenance, faults, material use and completed fieldwork to asset records. Identify what you own, where risks are growing, whether budgets are well targeted and how performance changes after investment.
Investment insightWhen a regulator fails, see its connected lines, customers, critical facilities, maintenance history and investment implications together.
Financial Visibility
Keep OPEX, CAPEX and tariff inputs aligned
Daily operational data connects field spending, investment delivery and tariff impacts, giving management a current financial view.
SKBRegulated revenue and tariff impact
OPEXFieldwork, crews, routes and repeat jobs
CAPEXInvestments, quantities and progress payments
Financial oversightCurrent budgets and traceable reconciliation
01Field Expenditure
Know where the money went
Link field costs to work orders, assets, projects and cost centers.
02Inventory and Procurement
Record actual material use
Material consumption updates stock, projects and asset records while informing replenishment.
03Progress Payments
Reduce the risk of paying for uncompleted work
Progress payments require field evidence, measured quantities, photos and location records.
04Budget
Identify overruns early
Monitor planned, actual and forecast costs throughout the period.
05Cash Flow
Use collection patterns to improve forecasts
View actual, planned and expected cash flows together.
06Tariff Impact
Feed financial data into regulatory submissions
OPEX and CAPEX records provide traceable inputs for tariff preparation and reconciliation.
Customers, Meters and Service Quality
Connect every stage of the customer life cycle
01Connection Applications
One workflow for surveys, design and contracts
Link the application, site survey, connection design, deposit, contract and meter installation to one customer history.
02Meter Operations
Track installation, replacement and reading quality
Monitor meter age, reading validation, exceptions, replacement reasons and measurement anomalies together.
03Dispute Management
Respond with supporting evidence
Keep reading photos, reading histories, billing rules and inspection results in one case file.
04Disconnection and Reconnection
Connect arrears management with fieldwork
Payment status, disconnection orders, field completion and reconnection requests share a linked customer and work order history.
05Call Center
Give every channel the same customer view
Calls, portal activity, mobile requests, field notifications and faults appear in one customer history.
06Service Standards
Generate service metrics from operational records
Measure connection times, response times, complaint resolution and repeat-work rates.
EPDK Compliance and Reporting
Build regulatory evidence through daily operations
Licensed gas distributors report on investment delivery, losses, connection times, customer service and fault response. UMARP produces these indicators from work as it happens, rather than collecting them retrospectively.
01Operational recordsWork orders, readings, maintenance, faults and connections
02Supporting evidencePhotos, locations, signatures, quantities and test results
03Performance indicatorsService quality, losses, investments and response times
04Reconciliation fileSource-linked EPDK and tariff data
01Investment Delivery
Document every project
Track mapped boundaries, field evidence, measured quantities, materials, progress payments and accounting in one project file.
02Service Quality
Generate time-based metrics automatically
Connection, fault response, complaint resolution, disconnection and reconnection times come from operational records.
03Loss Targets
Connect measurements and findings to reporting
Reading quality, meter anomalies, confirmed losses and billing corrections produce traceable indicators.
04Audit Evidence
Trace every figure to its source
Link reported values to work orders, assets, meter data, financial transactions or field evidence.
05Corrective Actions
Turn findings into follow-up work
Assign deviations to an owner with a deadline, evidence, closeout status and impact assessment.
06Reconciliation Readiness
Prepare the file throughout the period
Current tariff, investment and quality data reduces the last-minute workload before review.
IoT, Sensors and Smart Meters
An architecture ready for new data sources
Pressure and sensor dataConnect pressure, flow, station and critical-point measurements to assets and events.
Smart metersHigher reading frequencies feed MDM and CIS through the existing data architecture.
Early warningsSurface anomalies, consumption changes, regional risks and crew performance on management dashboards.
Platform Approach
Shared data. Open architecture.
Gas distributors often operate separate customer, GIS, field, finance and reporting systems. Each connection adds cost and opportunities for delay or inconsistency. UMARP brings these activities into a coherent management view.
Shared data platformConnect meter readings to accounting, GIS to progress payments and work orders to tariff submissions through consistent records.
Open standardsRetain ownership of organizational data and the freedom to integrate systems and choose technologies.
Modular expansionStart with the highest-priority need and expand revenue assurance, fieldwork, assets or compliance without fragmenting the data.
IoT and smart meter readinessPressure, sensor, consumption and anomaly data extend the existing architecture.
UMARP brings revenue assurance, operational safety, EPDK compliance and financial control into a connected gas distribution platform.
Five priorities for gas distribution
Gas distributors must operate safety-critical networks at sustainable cost within regulated revenue and compliance requirements. UMARP supports five connected priorities using shared operational data.
Priority 01Revenue leakageIdentify and address issues in measurements, billing, disputes, collections and suspected unauthorized use at their source.
Priority 02Safety recordsDocument each response with location, time, crew, test results and completion evidence.
Priority 03OPEXTrack field costs by work order, crew, route, material and repeat visit.
Priority 04CAPEXBase investments on asset condition, fault history and network risk.
Priority 05EPDK complianceBuild service quality, investment and tariff evidence through daily operations.
UMARP provides the connected information gas distributors need to make informed operational decisions.
Traceability
From customer application to tariff reconciliation
